Compassionate Care Healthy Living

Purpose 

In-Person Visitation bill has been signed into law, creating Chapter 408.823, which is subject “In-person visitation.” This policy and these and procedures are intended to promote resident visitation, while maintaining prudent infection control practices in an attempt to reduce the probability of transmission of COVID within the Community, in compliance with the regulations set forth in Chapter 408.823, Florida Statutes. A resident may designate a visitor who is a family member, friend, guardian, or other individual as an Essential Caregiver.

The facility requires that all visitors are to sign in and out on in the visitor log book provided on arrival and when leaving.

Visitation is allowed from 9 am to 8 pm daily for family and friends to visit their loved ones at the facility.

Family and friends of Residents visits may take place in accordance with the infection control protocols at the time of the visit. Visits by family members may be significantly limited when a resident residing in the facility is infected with COVID-19.

General Visitors must wear Personal Protective Equipment (PPE) per the Facility’s Infection Control Policies at the time of their visit.

End of Life Visitation Policy:

On April 6, 2022, Governor Ron DeSantis signed SB 988, which guarantees Florida families the fundamental right to visit their loved ones receiving care in hospitals, hospices, nursing homes, assisted living facilities, and intermediate care facilities for the developmentally disabled.

While the Federal Centers for Medicare and Medicaid Services continue to waive this requirement for patients in hospitals, Florida law now guarantees this right. An outline of the legislation is found below. Please read this information carefully so you know what protections are available to you and your family.

No health care facility in Florida may require a vaccine as a condition to visitation and must allow for consensual physical contact between patients and their loved ones.

SB 988 states that all hospitals, hospices, and long-term care facilities visitation policies and procedures must allow for in-person visitation in all the following circumstances, unless the resident, client, or patient objects:

• End-of-life situations.
• A resident, client, or patient who was living with family before being admitted to the provider’s care is struggling with the change in environment and lack of in-person family support.
• The resident, client, or patient is making one or more major medical decisions.
• A resident, client, or patient is experiencing emotional distress or grieving the loss of a friend or family member who recently died.
• A resident, client, or patient needs cueing or encouragement to eat or drink which was previously provided by a family member or caregiver.
• A resident, client, or patient who used to talk and interact with others is seldom speaking.
• For hospitals, childbirth, including labor and delivery.
• Pediatric patients.

Providers are encouraged to review all information that is required by this law.

Providers are authorized to request a visitor to agree to the policy and procedures in writing. However, the policy and procedures may not be more stringent than what is required for their staff.

As Florida’s health care regulator, the Agency will survey for compliance with these protections as part of the Agency’s survey process and when a complaint is filed with the Agency.

Complaints

If family/friends of residents have any concern and or complaints it may be submitted as follows. 

Complaints may be submitted online https://apps.ahca.myflorida.com/hcfc/ may assist the Agency in expediting review with the goal of swift resolution. If you prefer to make this complaint via phone, the Agency has established a dedicated phone line for visitation related complaints 888-775-6055. 

At KYR Tender Care, we believe that every resident deserves the highest level of care and respect. Our team of compassionate caregivers are dedicated to providing personalized care plans that meet the unique needs of each resident. From nutritious meals to engaging activities, we strive to create a comfortable and supportive environment for our residents. 

Contact us today to learn more about our services and schedule a tour of our beautiful facility.